Frequently Asked Questions
Everything you need to know about your KEEN Canada experience.
What is the standard shipping time for orders within Canada?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your province, with expedited options available at checkout.
Does KEEN Footwear offer a warranty on products?
Yes, we stand behind our quality. KEEN offers a one-year limited warranty from the date of purchase against manufacturing defects in materials and workmanship.
How do I process a return or exchange?
We offer a 30-day return policy for unworn items in their original packaging. Simply visit our Returns Center to generate a prepaid shipping label and initiate your refund.
How should I clean my KEEN sandals and boots?
Most of our water-friendly sandals are machine washable on a gentle cycle with mild detergent. For leather boots, we recommend using a damp cloth and a specialized leather cleaner to maintain longevity.
Are KEEN shoes true to size?
Generally, KEEN footwear runs true to size, though our iconic wide toe box provides a roomier feel. We recommend checking the specific size guide on each product page for fit recommendations.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.